Privacy Policy

Last Updated: November 27, 2024

Introduction

This Privacy Policy outlines how loupTerrible Inc. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or interact with our website (www.loupterrible.com), mobile application, or other online services (collectively, the "Site"). We are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Site, purchase products ("Products"), or access services ("Services").

Who We Are

loupTerrible Inc., a Quebec company (registration number 1179119152) located at 3484 Des Sources Boulevard, Suite #425, Dollard-Des-Ormeaux, Quebec, H9B 1Z9, is responsible for collecting, processing, and protecting your personal information. This Privacy Policy applies to our operations in Canada, including all activities conducted through our Site.

Your Rights

You have the right to:

  • Review and obtain a copy of your personal information.
  • Request updates or corrections to your personal information if inaccurate.
  • Request the deletion of your personal information, subject to legal and operational requirements.
  • Opt-out of certain uses or sharing of your personal information, including targeted advertising.
  • Manage your cookie preferences.

To exercise these rights, please contact us at cs@loupterrible.com. Note that some requests, such as deleting data necessary for fulfilling your orders or complying with legal obligations, may not be fulfilled immediately.

Information We Collect

We collect the following types of information:

1. Personal Information You Provide:

When you create an account, make a purchase, subscribe to our newsletter, or contact us, we may collect:

  • Name, address, email, phone number.
  • Payment information (processed securely).

2. Automatically Collected Information:

When you visit our Site, we automatically collect:

  • Device information (browser type, IP address, time zone).
  • Browsing behavior (pages viewed, referring sites, interactions).
  • Cookies and similar technologies for site optimization.

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders, including payment and shipping.
  • Communicate with you about orders, updates, and promotions.
  • Personalize your shopping experience and improve our Site’s functionality.
  • Comply with legal and regulatory requirements.

Sharing Your Information

We share your information only as necessary:

1. Third Parties:

  • For example, Shopify powers our online store. You can review Shopify’s privacy practices here.

2. Legal Compliance:

  • We may share information to comply with legal requirements, such as subpoenas or court orders.

Behavioral Advertising

We use your information to provide personalized advertising and marketing. For details on how behavioral advertising works, visit the Network Advertising Initiative’s (NAI) educational page.

Data Retention

We retain your personal information as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, tax, and regulatory obligations.
  • Ensure business continuity and resolve disputes.

If you request deletion, we will anonymize or securely delete your data unless legal obligations require retention.

Minors

Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information without parental consent, please contact us at cs@loupterrible.com.

Cookies and Preferences

We use cookies and similar technologies to enhance your shopping experience. You can manage your cookie preferences when visiting our Site.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory compliance. Any changes will be posted on this page with the updated effective date.

Contact Us

For questions, concerns, or to exercise your rights, contact us at: cs@loupterrible.com