Frequently asked questions
How long does shipping take?
Orders are processed the same day. Shipping typically takes 1 to 5 business days, depending on your location and the courier service used.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $100 CAD.
Where do you ship?
Currently, we ship across Canada only.
Which carriers do you use?
We ship with Canada Post and UPS, depending on the destination and order.
Returns & Exchanges
What is your return policy?
You can return your items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Email us at cs@loupterrible.com with your order number, and we’ll guide you through the return process.
Can I exchange an item?
Yes! If you need a different size or color, email us at cs@loupterrible.com to arrange an exchange.
Product Info
How do your sizes fit?
Our garments are designed for a relaxed fit. For detailed measurements, check the size chart linked on each product page.
What materials do you use?
We use high-quality, breathable fabrics like 100% cotton and performance poly blends for comfort and durability.
Will you restock sold-out items?
Some items may be restocked, but many pieces are limited runs. Follow us on Instagram or sign up for our newsletter to stay updated.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept Apple Pay, Google Pay, and Shop Pay for fast and secure checkout.
Is my payment information secure?
Yes. All transactions are encrypted and secure. We do not store any payment details, and your information is protected through a secure checkout system.
Care Instructions
How should I care for my løupTerrible pieces?
We recommend following the care label inside each garment for the best results. Care instructions can also be found on the product page. For longevity, we suggest washing on a delicate cycle with cold water, and either tumble drying on low or hang drying.
Order Changes & Cancellations
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes or cancel, email us at cs@loupterrible.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate.
Customer Support
How can I contact Customer Service?
You can email us anytime at cs@loupterrible.com and we’ll get back to you within 24 hours.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is always here to assist you.
