Privacy policy
Last updated: November 27, 2024
Introduction
This Privacy Policy describes how loupTerrible, through all channels of communication, whether online on our website at www.loupterrible.com or when using our mobile application, (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses the personal information (as defined below) of its visitors (“you”, “your”, or “yours”).
We are committed to protecting your privacy rights and recognize the importance of protecting the information that we collect about you. We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect:
- directly from users of our Site and recipients of our emails, including use of any of our services (through a mobile device, mobile application or otherwise) or other offerings (collectively, the “Services”);
- when you purchase any of our products (“Products”); and
- as otherwise indicated in this Privacy Policy.
In conjunction with this Privacy Policy, you should also review our Terms of Services for a more complete understanding of the rules governing our Site, Products and Services.
By visiting our Site, purchasing our Products or using our Services, you acknowledge that we handle your personal information under the terms of this Privacy Policy, and you understand that our collection, use and disclosure of your personal information is as set out in this Privacy Policy.
This privacy policy outlines our practices concerning the collection, use, and disclosure of your data through our website www.loupterrible.com which is hosted on the Shopify platform.
2. Who We Are
loupterrible Inc. (collectively, “loupTerrible”) are trademark owners of the loupTerrible brand in Canada, respectively, including for the purposes of operating these Sites. The terms of this Privacy Policy cover all of our operations through the Sites and our stores in Canada. Your data controller is loupTerrible Inc. (and its affiliates), a Quebec company registered under enterprise number 1179119152 and having its offices at 3484 Des Sources Boulevard, Suite #425, Dollard-Des-Ormeaux, Quebec, H9B 1Z9 In other words, loupTerrible Inc. is responsible for collecting, processing and protecting your personal data.
The region-specific terms of this Privacy Policy only apply to loupTerrible Inc entity that is in such geographic locations, or as applicable law requires.
3. Your Right to Control How Your Personal Information is Used
You have the right to make requests regarding your personal information. You can:
- Review the personal information we have about you or request a copy of it
- Ask us to update or correct personal information if it is inaccurate
- Request that we delete your personal information
- Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as sale under applicable laws
- Object to certain types of uses of your personal information Make choices about receiving email marketing
- Tell us which cookies you want us to use when you shop online
These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.
To submit a request for access or deletion of your personal information, please contact us
Regardless of your rights, we may not be able to alter or delete certain personal information if we are required to retain it to provide you with Services that you have requested or for us to fulfill other obligations to you, for security reasons, to comply with applicable law or regulations, for internal business, or other valid reasons.
Furthermore, information that you have shared with others such as reviews or forum postings may continue to be publicly visible, and some copies of your information (e.g. log records, residual copies) may remain in our database, after being however anonymized.
4. Information We Collect
- Personal Information: We collect personal information that you provide to us when you purchase from our website, create an account, subscribe to our newsletter, or interact with our customer service. This information may include your name, address, email address, phone number, and payment information.
- Automated Information: When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
5. How We Use Your Information
- To fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
- To communicate with you regarding your orders, our products, and other updates.
- To optimize our store and enhance your shopping experience, based on preferences you have shared with us, preferences our website has inferred from your registered interactions with our website, and information obtained from cookies and similar technologies.
6. Sharing Your Personal Information
- Third Parties: We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: [Shopify Privacy Policy]https://www.shopify.com/legal/privacy. - Compliance with Laws: We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
7. Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more detailed information on how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
8. Your Rights
If you are a resident of Quebec or otherwise covered by the Consumer Protection Act, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
9. Data Retention
When you place an order for Products through the Site, we will retain your personal information for our records as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, as necessary or appropriate to provide the Services, and for business continuity purposes, unless and until you ask us to erase this information. We also retain information as permitted or required under applicable law to comply with applicable law, to resolve disputes, and to enforce our rights and agreements. if we are unable, for technical reasons, to delete some information from our systems, we will inform you and put in place appropriate measures to prevent any further use of the data. We may use anonymized data indefinitely.
For more information on your right of erasure, please see the “Your Right to Control Your Personal information” section.
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
13. Minors
The Sites are not intended for individuals under the age of 13. We do not knowingly collect personal information online from visitors in this age group without parental consent. If you are the parent or guardian and believe your child under 13 of age has provided us with personal information, please contact us to request deletion at the contact information provided in the section “Contact”.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at cs@loupterrible.com
